AirSial Under Fire as Lahore Flight Lands Without Passengers’ Luggage

A Troubling Arrival in Lahore

Passengers aboard AirSial flight PF-787 expected a routine arrival when the aircraft touched down at Lahore’s Allama Iqbal International Airport. Instead, they were met with shock: their luggage was nowhere to be found. According to reports, much of the baggage was never loaded onto the flight and remained in Dubai due to what appears to be a severe lapse in baggage-handling operations.

The situation quickly escalated at the airport as passengers tried to understand how an entire shipment of luggage could be left behind without any prior warning or communication.

Passenger Frustration Boils Over

Many passengers expressed anger and disbelief, explaining that their checked bags contained essentials such as clothing, important documents, and even medications. Some individuals said that airline staff were unable to provide clear answers about when — or even if — their belongings would be delivered. The lack of transparency intensified the frustration, leading to protests inside the terminal.

For travelers arriving after long international journeys, the ordeal added significant stress. Several said they felt “abandoned” by the airline at a moment when they needed support the most.

Why This Incident Matters

AirSial, a relatively new private Pakistani carrier, has been working to expand its international footprint in a competitive aviation market. However, such operational mishaps can severely damage customer trust — particularly when passengers’ essential belongings are involved. Experts note that consistent reliability is crucial for young airlines trying to establish their reputation among travelers.

A baggage mishandling event on this scale raises serious questions about the airline’s internal processes, staffing, and ground-handling procedures in Dubai.

What We Still Don’t Know

Despite the uproar, several key questions remain unanswered:

• How many passengers were affected?

• When will the luggage be returned to Lahore?

• Will the airline offer compensation, temporary supplies, or formal apologies?

• Is the Civil Aviation Authority planning an inquiry?

As of now, no official, detailed public statement has been widely circulated by AirSial addressing the root cause or future corrective actions.

Final Thoughts

Air travel inevitably faces occasional disruptions, but incidents involving misplaced luggage — especially entire batches left at the departure airport — are particularly damaging. For AirSial, this event is more than just a logistical hiccup; it is a serious customer-service crisis that could affect its credibility going forward.

Passengers and industry observers alike are still awaiting clearer answers and, hopefully, swift corrective measures.

Disclaimer

This update is shared based on publicly available information. VOTG News is not responsible for any decisions made based on this news. The image is AI-generated only for illustration